Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.
Read more Ozone Cleaner Information
Which DreamStation did you receive?
I received aDreamStation without a humidifier
Thank you for your patience. Your DreamStation device is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use.
We understand that any change to your therapy device can cause concern. We are working with your homecare provider/DME to ensure proper and smooth replacement device setup.
We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device may have comparable settings to your previous device. If, however, you chose to receive a device with Auto-adjusting CPAP settings, it will be set to factory default. You can learn more about the differences between CPAP and Auto-adjusting CPAP here.
Don’t forget to download theDreamMapperapp to help track your progress, setgoalsand get helpful tips.
A note about recertified devices
While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.
Unboxing, setup and return
Links and downloadables
Download DreamStation BiPAP user manual (2.74MB)
Download DreamStation CPAP Auto CPAP user manual (3.43MB)
Download DreamStation setup and return instructions (1.22MB)
Download DreamStation modem instructions (1.28MB)
Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.
PhilipsDreamStation setup and use videos
Simple device operation for DreamStation
DreamStation PAP: Basic menu navigation
Understanding feedback from the DreamStation
DreamStation PAP: How to install and use a cellular modem
Changing filters on the DreamStation
DreamStation PAP: How to install and use a Wi-Fi modem
Removing SD card from DreamStation
I received aDreamStation with a humidifier
Thank you for your patience. Your DreamStation device is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use.
We understand that any change to your therapy device can cause concern. We are working with your homecare provider/DME to ensure proper and smooth replacement device setup.
We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device may have comparable settings to your previous device. If, however, you chose to receive a device with Auto-adjusting CPAP settings, it will be set to factory default. You can learn more about the differences between CPAP and Auto-adjusting CPAP here.
Don’t forget to download theDreamMapperapp to help track your progress, setgoalsand get helpful tips.
A note about recertified devices
While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.
Unboxing, setup and return
Links and downloadables
Download DreamStation BiPAP user manual (2.74MB)
Download DreamStation CPAP Auto CPAP user manual (3.43MB)
Download DreamStation humidifier user manual (4.06MB)
Download DreamStation with humidifier setup and return instructions (2.23MB)
Download DreamStation modem instructions (1.28MB)
Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.
PhilipsDreamStation setup and use videos
Simple device operation for DreamStation
DreamStation PAP: Basic menu navigation
Understanding feedback from the DreamStation
DreamStation PAP: How to install and use a cellular modem
Changing filters on the DreamStation
DreamStation PAP: How to install and use a Wi-Fi modem
Removing SD card from DreamStation
Troubleshooting your replacement DreamStation
The guidance below is intended to address some of the more common questions we receive about replacement devices. If you cannot find what you are looking for, please call 833-262-1871 for additional support.
Cleaning yourDreamStation
Before resuming therapy on your new or replacementmachine,youor your equipment providermustvisually inspect thefollowing accessoriesfor evidence of particulate contamination: If there is no evidence of particles on any of these components: If visible particles are evident on any of these components:
PhilipsDreamStation cleaning
Before you begin cleaning:
Unplug your device before cleaning
Do not submerge device in water
Always use distilled water in your humidifier tank
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