From online ordering to mail order, you have many easy ways to fill and manage your prescriptions. Kaiser Permanente is here
to guide you — with budget-friendly options and a simple experience.
Your prescriptions, right at your doorstep
Skip the trip to the pharmacy and get your prescriptions sent right to your door. Everything we do centers on getting you the medications you need, when you need them, your way. You may be able to order 3 months of prescriptions for the price of 2.
Order on kp.org or on the app
You can have most medications delivered by mail — order on kp.org or on the Kaiser Permanente app.1
Get started
Track your order
You can get status updates about your delivery by text or email. You can also track your order online and on the app.
Get started
Connecting to care
Call for 24/7 advice
Talk with a licensed care clinician day or night.
Call us
Email your doctor
Ask your care team nonurgent questions about your health and prescriptions.
Email us
Make an appointment
Schedule a visit with your doctor to discuss the right preventive care for you.
Visit us
Step 1
Sign in to kp.org and visit the Pharmacy page found in the main menu.2
Step 2
Add a prescription to your cart and choose "Send by mail" as your delivery method. Before you check out, you’ll see any savings available when you order your prescription for delivery.
Step 3
Review and submit your order. Once submitted, you can check your order status online.
More ways to get your prescription
Additional delivery options
Standard shipping (3 — 7 business days)
- Free— shipping time varies by region
Next-day delivery3
- $8.99— cost may vary by region and may not be available in all regions
Same-day delivery3
- $10.49— not available in Hawaii
In person prescription pickup options
Standard pickup— within 24 hours
Priority pickup (new prescriptions only)— 30 minutes
Frequently asked questions
We’re always here to help with any questions you may have about your prescriptions.
Most medications can be delivered by mail. Some medications, such as ones that need to be refrigerated, aren’t eligible for mail order. Prescription delivery may be available. Call your pharmacy for more information.
You can get most prescriptions delivered within 3-7 days of ordering, at no extra cost with standard shipping.
Your prescriptions will be delivered within 3-7 days of your order. Delivery time may vary by region.
Same-day or next-day delivery may be an option for some prescriptions for an additional fee. Same-day delivery isn’t available in Hawaii.
You can get status updates about your delivery by text or email. You can also track your order online and in the Kaiser Permanente app.
No, you don’t need to be home when your prescriptions are delivered.
Our system requires a credit card number to process the order. There won’t be any charges if you don’t have a pharmacy copay.
Your prescription will be delivered in secure packaging with your name and address on the outside. The security bag will prevent anyone from seeing what medication is being delivered.
We deliver to most states, but not to Arkansas, Kansas, Louisiana, North Carolina, Nebraska, Oklahoma, or South Carolina.
Check your order status online
You can check the status of your prescription order through your kp.org account.Here are the steps for setting up notifications:
- Sign in to kp.org/pharmacy.
- Choose "Profile and Preferences" from your "My Account" menu.
- Choose "Notifications."
- Choose "Pharmacy" from your list of options.
- Select how you'd like to receive order status updates.
Related topics
- Drug Manufacturer Coupons
- Brand-Name or Generic Drugs? 5 Answers to Common Questions
- Keeping Track of Medicines
- Learning About Getting Rid of Medicines Safely
- Buying Online Drugs Safely
- Staying Safe When You Take Several Medicines
- Taking Medicines as Prescribed
- Dealing With Medicine Side Effects and Interactions
Footnotes
1Restrictions apply. Contact the pharmacy for more information.
2Kaiser Permanente Washington members should visit kp.org/wa/pharmacy to learn about pharmacy services, as they may be different from those listed above.
3Same-day and next-day prescription delivery services may be available for an additional fee. These services are not covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and areas. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente is not responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescriptions delivery services at any time without notice and other restrictions may apply. Medi-Cal and Medicaid beneficiaries should ask your pharmacy for more information about prescription delivery.
